Staying with us is part of an outdoor experience, therefore, we do not give refunds due to the discomforts of nature.
CANCELLATION POLICIES
» CANCELLATION FEES Any cancellations OR date changes on a reservation must be done 36 hours prior to the reservation.
When booking a reservation, we require a NON-refundable 10% deposit to hold the room/site.
Our system will automatically collect the remaining amount due 36 hours prior to the reservation date from the card on file.
Once our system collects the total amount on your reservation, it is NON-refundable under any circumstances.
We do not offer refunds.
» HOLIDAYS Due to the large demand for lodging on holidays all reservations are final. No refunds will be issued for cancellations.
» CASH PAYMENTS: We do not allow cash payments for any over night stays. A valid credit card must be used, with proof of I.D.
» PAYMENTS A 10% non-refundable payment is required at the time of your booking. By providing a credit card number, you are authorizing Resnexus to bill your credit card for the full amount of your reservation 36 hours prior to your stay, including any costs accrued while at the property, including any damages or theft of items, and outstanding balances not paid at time of departure. All reservations must be accompanied by a MasterCard, Visa, or Discover credit card.
We reserve the right to refuse service to anyone who does not follow these rules, without refund.
» CHECK-IN/OUT TIMES and AGE RESTRICTIONS : Check-in time for all overnight guests staying in a lodging unit is 3:00 PM to 10:00PM. For all camping and Rv guests you may arrive between 1:00pm and 10:00pm. Guest(s) must be 18 years of age to rent a room. A credit card is required at check-in with matching photo ID. We do ask you not arrive before 3pm for lodging units to ensure your room is ready. However, if you do check in before 3pm you can pay an early check-in fee of $20. Check-out is at 11:00 AM for ALL GUESTS staying with us. If you would like a late check out please speak with a front desk staff member in advance.
» ENTRY: We do ask for no late arrivals after 10:00pm. As a smaller family style establishment, we do close our office at 10:00pm, while enforcing a quiet time starting at that hour. If for some reason due to circumstances out of your control (weather, road conditions or construction) we ask that you call our office at 541-493-2312 before 10pm to let a staff memeber know you will be arriving after then. We do charge a late check-in fee of $20.00 for anyone arriving after the 10:00pm check-in time.
GENERAL PROPERTY POLICIES
We want to make your stay both pleasant and comfortable. If you need any information, please feel free to inquire at the Front Office. Please help us make your stay here more enjoyable through your cooperation with following simple rules:
» VEHICLES: All vehicles must display a valid Crane Hot Springs parking permit. A vehicle without a proper parking permit is subject to tow at the owner’s expense.
» KEYS: Loss of or damage to keys in guest’s possession are subject to a fine of $35.00.
» LINENS: Linens and towels are provided for each lodging unit. If they are lost, stolen or damaged, you could be subject to a fee up to $250.00.
» QUIET TIME: All public areas will observe a quiet time between the hours of 10:00 PM and 6:00 AM. We ask that all noise be kept to a minimum; no generators, loud music or constant dog barking during these hours.
» TEEPEE/SHEEP HERDERS GUESTS: No pets allowed in or around teepees and the sheep herders wagon. Dogs may not be left in vehicles. No smoking, or fires allowed inside of the teepee. Soaking tub is for teepee guests only.
» PETS: We welcome dogs but they are allowed only in the parking lot, camping areas and pet-friendly cabins. All dogs must be registered with the front office at check-in. Dogs must be kept on a leash at all times. No pets are to be left unattended outside for any reason. Your pet may be left in your lodging unit, and or your RV. However, pets may not be left unattended in vehicles. Dogs are NOT allowed at or in the pond. Owners must clean up after their pets. We do offer pet waste bags at the Office, free of charge, and have pet waste stations located around the property. A pet fee of $15.00 per dog per night will be added for guests in pet friendly rooms. A pet fee of $3.00 per pet, per night will be added for dry camping or RV guests. WE DO NOT ALLOW ANY CATS IN ANY OF OUR LODGING UNITS. Only some units are pet friendly. Pets in non-pet friendly rooms will face a $250 penalty fee. Cowpoke, Crane Creek Inn and the Teepees,do NOT allow pets.
» CHILDREN: Anyone under the age of 16 must be accompanied by an adult at all times and must not be left unattended. Infants and toddlers, who are not potty-trained, must wear swim diapers in the pond. Do not allow children to play in the roadway.
POND AND GENERAL GROUNDS POLICIES
The following are, without exception, not allowed in the pond:
» Smoking or vaping
» Eating or Drinking
» Soaps or Shampoo
» Lotions and skin ointment
» Excessive noise and disturbances
» Lewd or sexual behavior
» Running or diving
» Pets in the pond
» Glass Items
» Oils
» Alcohol of any kind
Guests violating these etiquette guidelines will immediately be asked to leave, fees will not be refunded.
» THEFT Any guest found stealing and/or vandalizing the grounds will be immediately asked to leave and will not be invited back. No refunds will be given.
» CRANE CREEK ROOMS: No pets and children allowed in Crane Creek Rooms. All rooms are non-smoking. If smoking/vaping occurs in room a fine of $250 will be charged to the credit card on file. No smoking/vaping, glassware, or cooking allowed on back patios.
» CAMPFIRE REGULATIONS: We have a limited number of areas designated for campfires. Fires may NOT be built in any other area. Firewood can be bought at the Office. During droughts, fires may be banned everywhere on the property. No fires during windy conditions! Please check with the office before having a fire.
» ILLEGAL POSSESSIONS We do not allow fireworks, illegal drugs, or unlawful behavior on Crane Hot Springs Property. Reports will be made to the Harney County Sheriff’s Department.
»SMOKING: All rental units are non-smoking of any kind. If smoking/vaping occurs in any room, a fine up to $250 will be charged to the credit card on file.
» PROPERTY DAMAGE & VANDALISM Scavenging, digging or defacing of the grounds is not allowed; Excessive vandalizing will be reported to the Harney County Sheriff’s Department. Metal detecting is never allowed. Discharge of firearms is strictly prohibited.
Crane Hot Springs or their employees will not be held responsible for any loss or damage incurred.
We anticipate that our policy will change from time to time, and we expressly reserve the right to change the policy when we find it to be appropriate. Your continued use of our resort constitutes your acceptance of our rules and policies, including any changes.
ARRIVAL TIMES
3:00 PM - 10:00 PM
If arriving outside of check-in times, please call to make arrangements.
AUTO-COLLECT
At the time of booking, 10% of the reservation balance will be collected. Payment for all retail items and gift certificates will also be collected. Applies to: all reservations.
SCHEDULED DEPOSIT
1 day before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected. Applies to: all reservations.
CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are welcome. Pets are currently allowed in the Waterfront Cabins, Sage Inn, RV spots and Dry Camp spots. A $20 pet fee applies to rooms where pets are allowed. All pets are required to be on leash at all times.
CREDIT CARD SECURITY
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